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ANPC is the competent authority to process air passenger complaints

AACR informs that the competent authority to process  air passenger complaints as a result of refusal to embark, cancellation or long delay of flights is the National Authority for Consumer Protection.

Thus, according to the Government Decision no. 1912/2006 on establishing measures to ensure the application of Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004 laying down common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or delay of flights, the National Authority for Consumer Protection is designated as the competent authority to process complaints in the air transport domain.

Regulation (EC) no. 261/2004 applies to the entire EU airspace, together with Iceland, Norway, Switzerland and the regions of French Guiana, Martinique, Mayotte, Guadeloupe and La Reunion, Saint-Martin, Madeira, the Azores and the Canary Islands.

Regulation (EC) no. 261/2004 is applicable to flights departing from the European Union, whether these are intra-Community or international flights. Flights to the European Union are covered if they are operated by an EU air carrier.

AACR informs passengers that they must address the ANPC directly when they wish to complain about issues related to the cancellation, long delay of flights or the refusal to board.

 

Last update: 17/02/2022, 12:03:31
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